If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as is possible.
We will aim to resolve the matter quickly, and if any additional work is required to the agreed contract then we will carry that out at no extra charge. As a member of the Dundee City Council Trusted Trader scheme we are bound by their consumer dispute resolution process, and if we are unable to reach agreement then trading standards will provide an informal conciliation service, you can contact them on 01382 436260 or at firstname.lastname@example.org
Should this process fail to conclude the matter, then the matter can be referred to Ombudsman Services, www.ombudsman-services.org who provide an independent, expert dispute resolution service to the Dundee City Council Trusted Trader scheme. We will abide by their determination.